Plans, sessions and billing

What plans are available?

There’s a Free plan to get started, plus Starter, Professional, and Organization paid tiers with progressively larger monthly session allowances, more team seats, and more client profiles. Large multi-team or multi-sport programs can talk to us about a Strategic plan. Starter / Pro / Org also offer yearly billing; Free is monthly.

How many sessions do I get?

It depends on your plan. The Free plan includes 5 sessions per month; paid tiers include more. Your allowance refreshes to the plan amount each billing period — unused sessions don’t roll over to the next period. You can see how many you’ve used in Settings and in the top bar.

What happens when I run out of sessions?

When you hit your session, seat, or client-profile limit, you’ll get a clear prompt explaining exactly what you’ve reached and how to upgrade. Upgrading takes effect right away.

Do failed sessions count against my quota?

No — a failed session is refunded to your quota automatically, so a bad clip never costs you a session.

How do I upgrade, change, or cancel my plan?

Team owners manage everything from the billing area in Settings — upgrade or downgrade, update the payment method, view invoice history, and cancel. Changes are handled through our secure billing portal.

What’s the difference between the plans?

The plans differ mainly in how many sessions per month you get, how many coach seats and client profiles they include, and a few higher-tier features:

Free — a small monthly allowance to try things out, for a single coach.
Starter — more sessions each month, for coaches getting started.
Professional — a larger monthly allowance, aimed at working coaches and small teams.
Organization — the highest session allowance, more seats and client profiles, plus white-label branding and partner API keys, for multi-coach teams and clinics.
Strategic — a custom plan for large multi-team or multi-sport programs; talk to us to set one up.

Paid tiers include progressively more team seats and client profiles as you move up. You can see the exact numbers for each plan on the pricing screen.

How do team seats and client profiles work?

Each plan includes a set number of coach seats (teammates you can invite) and client profiles (athletes you can keep). Higher plans include more of both. When you reach your seat or client limit, you’ll get a clear prompt explaining what you’ve reached and an option to upgrade — upgrading raises the limits right away.

When do upgrades and downgrades take effect?

Upgrades take effect immediately — the larger allowance and any new features are available as soon as you upgrade. Downgrades (including moving back to Free) apply at the start of your next billing period; you keep full access to your current plan until then, and all your data stays with you.

What happens if my payment fails or my subscription lapses?

You’ll see a clear banner asking you to fix the payment, and the account moves to view-only access. You can still browse your existing clients, sessions and reports, but you won’t be able to upload new sessions, invite teammates, or add client profiles until billing is sorted out. Update your payment method in the billing area in Settings to restore full access.

If you received a promotion link (for example at a conference), the discount is applied automatically when you register. You can also enter a promotion code at checkout when you subscribe.